Table of Contents
1.PURPOSE
2.APPLICABILITY
3.SCOPE
4.BACKGROUND
5.RELATEDREGULATIONSANDREADINGMATERIAL
6.DEFINITIONS
7.ACRONYMS
8.OCC
9.FlightDispatchProceduresandEnhancedOperational
ControlProcedures
10.CORECONCEPTSOFOCCSANDENHANCEDOPERATIONALCONTROL
PROCEDURES
11.DESCRIPTIONOFPOSSIBLEOCCINTEGRATIONMODELS
12.PERSONNEL
13.COREPROCESSES
14.OCCTECHNOLOGYANDTECHNOLOGYDESIGNCONSIDERATIONS
15.OCCPHYSICALSPACEDESIGNCONSIDERATIONS
16.CRITICALROLEOFCOMPANYPHILOSOPHYANDEXECUTIVE/SENIOR
MANAGEMENT
17.EMERGENCYANDABNORMALOPERATIONS
18.TRAINING
19.Auditing
20.Summary
APPENDIX1-RELATEDREGULATIONSANDREADINGMATERIALS
APPENDIX2-AUDITCHECKLIST
APPENDIX3-COMMUNICATIONSPECIALISTSRECOMMENDED
AVIATION-SPECIFICTRAININGCURRICULUM Abstract
Provides recommendations to assist helicopter emergency medical services (HEMS) operators with the development, implementation and integration of an Operations Control Center (OCC) and enhanced operational control procedures.
