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ITU F.902:1995

ITU F.902:1995 Interactive Services Design Guidelines Provides guidance for the design of basic procedures for the use of interactive telecommunications services using DTMF input and voice response. These services are accessible from any DTMF telephone,

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Table of Contents

1Summary
2Scope
3References
4Definitions
5Abbreviations
6Guidelines
6.1Procedures
6.2Openingmessage
6.3Prompts
6.4Errorhandling
6.5Feedback
6.6Preparationofmessages
6.7Usabilitytesting
8Bibliography

Abstract

Provides guidance for the design of basic procedures for the use of interactive telecommunications services using DTMF input and voice response. These services are accessible from any DTMF telephone, or from pulse-dialling telephones with the use of an adjunct DTMF dialling device.

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