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ITU M.1230:1996

ITU M.1230:1996 Method To Improve The Management Of Operations And Maintenance Processes In The International Telephone Network Describes general guidelines for Telecommunications Operators in order that they can improve the QOS and NP through the optimization of Operation and Maintenance (O&M) processes focusing on the custom

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Table of Contents

1Scope
2General
3Assessmentofnetworkperformancefromthepointof
viewofmaintenance
4MajorNPparametersforend-to-endmeasurements
5Reviewofpresentmethodsforassessingoverall
(end-to-end)networkperformance
5.1Testcallsmethods(intrusivemeasurements)
5.2ServiceQualityobservations(non-intrusive
measurements)
5.3Considerationsofthemethodsofnetwork
performanceassessment
6GeneralmethodfortheoptimizationoftheOperations
andMaintenance(OM)processes
AnnexAExampleofContextDifficultyIndex(CDI)inan
OMenvironmentwheretransmissionaspectsare
predominant
References

Abstract

Describes general guidelines for Telecommunications Operators in order that they can improve the QOS and NP through the optimization of Operation and Maintenance (O&M) processes focusing on the customer satisfaction of the telephone service.

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