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ITU M.1535:1996

ITU M.1535:1996 Principles For Maintenance Information To Be Exchanged At Customer Contact Point (micc) Describes principles for the minimum maintenance information to be exchanged at customer contact point (MICC) with the application of a reference model and terms for maintenance information exchange b

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Table of Contents

1General
1.1Generaltermsanddefinitions
1.2Scope
2Referencemodel
2.1Customercontactpointreferencemodel
2.2Rolesandcommunicationmeansatcustomer
contactpoint
2.3Maintenanceprocessreferencemodel
3Benefitsofthemodel
3.1Customersbenefits
3.2Serviceproviderbenefits
References

Abstract

Describes principles for the minimum maintenance information to be exchanged at customer contact point (MICC) with the application of a reference model and terms for maintenance information exchange between a customer and a service provider's customer care staff at customer contact point under environment of multiservice providers.

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