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ITU M.1537:1997

ITU M.1537:1997 Definition Of Maintenance Information To Be Exchanged At Customer Contact Point (micc) Covers the definition for the maintenance information exchange between a customer and a service provider's customer care staff at customer contact point under the environment of multiple service provi

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Table of Contents

1Scope
2References
3Termsanddefinitions
3.1Terminology
4Abbreviations
5Definitionofmaintenanceinformation
5.1Informationbasicstructure
5.2Genericinformationpart
5.3Specificinformationpart
5.4Referenceinformationpart
6Examplesofmaintenanceprocesses
6.1Bringing-into-serviceprocess
6.2Faultreportprocess(customertoservice
provider)
6.3Networkfaultreportprocess(serviceprovider
tocustomer)
6.4Faultlocalizationprocess
6.5Servicerestorationprocess
6.6Networkrepairprocess
6.7Faultfollow-upprocess
6.8Plannedoutageprocess
7Informationclassification
7.1Utilityvalueofinformation
7.2Timingofinformation
7.3Standardizationlevels
AnnexAExampleofmaintenanceprocess

Abstract

Covers the definition for the maintenance information exchange between a customer and a service provider's customer care staff at customer contact point under the environment of multiple service providers.

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