Table of Contents
1Scope
2References
3Abbreviationsandacronyms
4Termsanddefinitions
5MaintenanceServices(MSs)andrelationshipwith
thetelecommunications-managedareas
6OutlinedescriptionofthemanagementoftheGradeof
MaintenanceService(GOMS)attheMaintenanceService
CustomerContactpoint(MSCC)anditsreferencemodel
7GOMSstatesandconceptsof"acceptable"and"unacceptable"
8MaintenanceServiceCustomer(MSC)expectationsforthe
GOMS
9MSCrequirementsfortheGOMS
9.1MSCrequirementsandgoalsindependentofthe
CharacteristicsoftheMS
9.2MSCrequirementsandgoalsdependentonthe
characteristicsoftheMS
10GOMSmethodologyforaMaintenanceServiceProvider(MSP)
10.1GoalsofanMSPfortheofferedGOMS
10.2RelationshipwithanMSCfortheGOMSrequirements
independentoftheMScharacteristics
10.3RelationshipwithanMSCfortheGOMSrequirements
dependentontheMScharacteristics
11Mainperformanceparameters/indicesfortheGOMSand
relationshipwiththetypeofMS
11.1Minimumsetofperformanceparameters/indicesfor
theGOMSandrelationshipwiththetypeofMS
11.2MeasurementmethodsfortheGOMS
11.3EvaluationmethodsfortheGOMS
12BasicMSprocessesleadingtoanOperationalProcedures
Selectionforthemanagement,achievementandimprovement
oftheGOMS(OPSG)
12.1MSInformationinterfacing
12.2MSdatacollection
12.3MSdatarecording
12.4MSdatafiltering
12.5MSdatareporting
12.6MSdataperformancemonitoring
13Operationalproceduresincaseofrecurrentstateof
unacceptableGOMS
14MainadvantagesofastandardizedOPSG
AnnexAMSsbriefoverview
A.1MSProvisioning
A.2MSMonitoringandPerformanceManagement
A.3MSRestoration
A.4MSBillingIntegrity
A.5MSSecurity
A.6MSAuditing
AnnexBMaintenanceServiceAvailabilitycalculation
formulaanddefinitionofMaintenanceService
DegradationFactor
B.1BasicMaintenanceServiceAvailabilitycalculation
formula
B.2MaintenanceServiceElementsdegradationstate-
DefinitionofmaintenanceServiceDegradation
Factor
AppendixIExampleoftheapplicationofanOPSGtoanMS
forVideoconferencing
I.1Overview
I.2MSEsandoperationalprocedures
I.3Performanceparametersandindices
AppendixIIExampleoftheapplicationofanOPSGtoanMS
forInternetservice
II.1Overview
II.2MSEsandoperationalprocedures
II.3Performanceparametersandindices
AppendixIIIExampleoftheapplicationofanOPSGtoan
MSProvisioningforLeasedCircuitServices
(LCS)
III.1Overview
III.2MSEsandoperationalprocedures
III.3Performanceparametersandindices
AppendixIVBibliography Abstract
Supplies guidelines for managing the Grade Of network Maintenance Services (GOMS) at the Maintenance Service Customer Contact point.
