Table of Contents
1General
2Escalationprocess
2.1Escalationlevels/escalationpoints
2.2Performancetargetstimeinterval
2.3Escalationsteps
2.4Escalationcommunication
3Exchangeofinformation
ANNEXA-Informationtobeprovidedandexchanged
A.1Maintenanceinformationexchange
A.2Provisioninformationexchange
ANNEXB-Examplesofescalationtargetcriteria
B.1Maintenance(faultlocalization,repairand
makegood)
B.2Maintenanceperformance
ANNEXC-Examplesofescalationtimingsbetween
escalationlevels
C.1Escalationtimings
ANNEXD-Examplesofinter-working
D.1Maintenance(faultlocalization,repairand
makegood)
D.2Maintenanceperformance
References Abstract
Defines an escalation procedure for the resolution of problems or difficulties in the provision or maintenance of international leased circuits where normal cooperation of maintenance elements does not.
