ITU M.3050.1:2007
ITU M.3050.1:2007 Enhanced Telecom Operations Map (etom) - The Business Process Framework Specifies a reference framework for categorizing the business activities that a service provider will use.
Table of Contents
1Scope2References
3Definitions
4Abbreviationsandacronyms
5Introduction
5.1Purposeofthebusinessprocessframework
5.2WhatistheeTOM
5.3eTOMismorethanonedocument
5.4UsingthisRecommendation
5.5Intendedaudience
5.6BenefitsofusingtheeTOMframework
6TheeTOMbusinessprocessframework
6.1CoreeTOMsingleenterpriseviewpoint
6.2Externalinteractions
6.3Processflowmodellingapproach
6.4Summary
7Theemergenceofe-businesswithintheICTmarket
7.1Whatise-business?
7.2Implicationsofe-businessforserviceproviders
7.3Ane-businessreferencemodel
AnnexA-eTOMconcepts
A.1Overview
A.2Businessconcepts
A.3End-to-endprocessflowconcepts
AppendixI-TMForumNGOSSandeTOM
Bibliography