Home>ITU M.3050.2:2007

ITU M.3050.2:2007

ITU M.3050.2:2007 Enhanced Telecom Operations Map (etom) - Process Decompositions And Descriptions Describes further detail concerning the eTOM through definition of the process elements within the eTOM business process framework at several levels of detail.

More details

Download

PDF AVAILABLE FORMATS IMMEDIATE DOWNLOAD
$17.53 tax incl.

$39.83 tax incl.

(price reduced by 56 %)

1000 items in stock

Table of Contents

1Scope
2References
3Definitions
4Abbreviationsandacronyms
5Conventions
6Introduction
7Operationslevel2andlevel3processes
7.1Customerrelationshipmanagement
7.2Servicemanagementandoperations
7.3Resourcemanagementandoperations
7.4Supplier/partnerrelationshipmanagement
8SIPlevel2and3processes
8.1Marketingandoffermanagement
8.2Servicedevelopmentandmanagement
8.3Resourcedevelopmentandmanagement
8.4Supplychaindevelopmentandmanagement
9Enterprisemanagementlevel2processes
9.1Strategicandenterpriseplanning
9.2Enterpriseriskmanagement
9.3Enterpriseeffectivenessmanagement
9.4Knowledgeandresearchmanagement
9.5Financialandassetmanagement
9.6Stakeholderandexternalrelationsmanagement
9.7Humanresourcesmanagement
Bibliography

Abstract

Describes further detail concerning the eTOM through definition of the process elements within the eTOM business process framework at several levels of detail.

Contact us