Table of Contents
1Scope
2Fundamentalsofqualitymanagementsystems
2.1Rationaleforqualitymanagementsystems
2.2Requirementsforqualitymanagementsystemsand
requirementsforproducts
2.3Qualitymanagementsystemsapproach
2.4Theprocessapproach
2.5Qualitypolicyandqualityobjectives
2.6Roleoftopmanagementwithinthequalitymanagement
system
2.7Documentation
2.8Evaluatingqualitymanagementsystems
2.9Continualimprovement
2.10Roleofstatisticaltechniques
2.11Qualitymanagementsystemsandothermanagementsystem
focuses
2.12Relationshipbetweenqualitymanagementsystemsand
excellencemodels
3Termsanddefinitions
3.1Termsrelatingtoquality
3.2Termsrelatingtomanagement
3.3Termsrelatingtoorganization
3.4Termsrelatingtoprocessandproduct
3.5Termsrelatingtocharacteristics
3.6Termsrelatingtoconformity
3.7Termsrelatingtodocumentation
3.8Termsrelatingtoexamination
3.9Termsrelatingtoaudit
3.10Termsrelatingtoqualitymanagementormeasurement
processes
AnnexA(informative)Methodologyusedinthedevelopment
ofthevocabulary
Bibliography
Alphabeticalindex Abstract
Describes fundamentals of quality management systems and specifies the terminology for quality management systems.