ASQ Q9004:2009
ASQ Q9004:2009 Quality Management Systems Managing For The Sustained Success Of An Organization Gives guidance to management for achieving sustained success of any organization in a complex, demanding, and ever changing, environment.
Table of Contents
1Scope2Normativereferences
3Termsanddefinitions
4Qualitymanagementsystem
4.1Managingsystemsandprocesses
4.2Documentation
4.3Useofqualitymanagementprinciples
5Managementresponsibility
5.1Generalguidance
5.2Needsandexpectationsofinterested
parties
5.3Qualitypolicy
5.4Planning
5.5Responsibility,authorityandcommunication
5.6Managementreview
6Resourcemanagement
6.1Generalguidance
6.2People
6.3Infrastructure
6.4Workenvironment
6.5Information
6.6Suppliersandpartnerships
6.7Naturalresources
6.8Financialresources
7Productrealization
7.1Generalguidance
7.2Processesrelatedtointerestedparties
7.3Designanddevelopment
7.4Purchasing
7.5Productionandserviceoperations
7.6Controlofmeasuringmonitoringdevices
8Measurement,analysisandimprovement
8.1Generalguidance
8.2Measurementandmonitoring
8.3Controlofnonconformity
8.4Analysisofdata
8.5Improvement
Annexes
A-Guidelinesforself-assessment
B-Processforcontinualimprovement
Bibliography