Table of Contents
SECTION1INTRODUCTION
SECTION2STRUCTURE
SECTION3TL9000ADMINISTRATION
SECTION4QUALITYMANAGEMENTSYSTEM
4.1GENERALREQUIREMENTS
4.2DOCUMENTATIONREQUIREMENTS
SECTION5MANAGEMENTRESPONSIBILITY
5.1MANAGEMENTCOMMITMENT
5.2CUSTOMERFOCUS
5.3QUALITYPOLICY
5.4PLANNING
5.5RESPONSIBILITY,AUTHORITYANDCOMMUNICATION
5.6MANAGEMENTREVIEW
SECTION6RESOURCEMANAGEMENT
6.1PROVISIONOFRESOURCES
6.2HUMANRESOURCES
6.3INFRASTRUCTURE
6.4WORKENVIRONMENT
SECTION7PRODUCTREALIZATION
7.1PLANNINGOFPRODUCTREALIZATION
7.2CUSTOMER-RELATEDPROCESSES
7.3DESIGNANDDEVELOPMENT
7.4PURCHASING
7.5PRODUCTIONANDSERVICEPROVISION
7.6CONTROLOFMONITORINGANDMEASURINGDEVICES
SECTION8MEASUREMENT,ANALYSISANDIMPROVEMENT
8.1GENERAL
8.2MONITORINGANDMEASUREMENT
8.3CONTROLOFNONCONFORMINGPRODUCT
8.4ANALYSISOFDATA
8.5IMPROVEMENT
APPENDIXATL9000ACCREDITATIONBODYIMPLEMENTATION
REQUIREMENTS
APPENDIXBCODEOFPRACTICEFORTL9000REGISTRARS
APPENDIXCREGISTRATIONGUIDANCE
APPENDIXDMIGRATIONPATH,AUDITDAYS,ANDREQUIREMENTS
ORIGIN
APPENDIXEALTERNATIVEMETHODFORMAINTAININGTL9000
CERTIFICATION/REGISTRATION
APPENDIXFGUIDANCEFORCOMMUNICATIONWITHCUSTOMERS
APPENDIXGQUALIFICATIONSANDEXPERIENCEREQUIREMENTS
FORTL9000REGISTRARAUDITORS
GLOSSARY
BIBLIOGRAPHYANDENDNOTEREFERENCE Abstract
Establishes a common set of quality management system requirements for suppliers of telecommunications products: hardware, software & services. Book Two covers quality management system measurements for hardware, software & services.
