Table of Contents
Foreword
1Scope
1.1General
2Normativereferences
3Termsanddefinitions
4Qualitymanagementsystemguidelines
4.1Managingsystemsguidelines
4.2Generaldocumentationrequirements
4.3Useofqualitymanagementprinciples
5Managementresponsibility
5.1Generalrequirements
5.2Needsandexpectationsofinterestedparties
5.3Qualitypolicy
5.4Planning
5.5Administration
5.6Managementreview
6Resourcemanagement
6.1Generalguidance
6.2People
6.3Infrastructure
6.4Workenvironment
6.5Information
6.6Suppliersandpartnerships
6.7Naturalresources
6.8Finance
7Productrealization
7.1Generalguidance
7.2Processesrelatedtointerestedparties
7.3Designand/ordevelopment
7.4Purchasing
7.5Productionandserviceoperations
7.6Controlofmeasuringandmonitoringdevices
8Measurement,analysisandimprovement
8.1Generalguidance
8.2Measurementandmonitoring
8.3Controlofnon-conformance
8.4Analysisofdataforimprovement
8.5Improvement
AnnexA(informative)Guidelinesforself-assessment
A.1Introduction
A.2Performancematuritylevels
A.3Self-assessmentquestions Abstract
Provides guidance for a quality management system whereby an education or training organization needs to demonstrate its capacity to provide effective instruction and support services. Gives education and training instructions when using ANSI/ISO/ASQ Q9001-2000. Covers instructional design, development, instruction delivery, assessment of students and support services.
