Table of Contents
Acknowledgments
Chapter1-Introduction
Chapter2-ManagingtheUtility
Chapter3-EffectivePublicCommunications
Chapter4-UtilityFinancialManagement
Chapter5-CustomerService
Chapter6-OperationsandMaintenance
Chapter7-EnvironmentalHealthandSafety
Chapter8-Security
Chapter9-CrisisCommunications
Chapter10-HumanResourceManagement
Chapter11-InformationSystemsandServices
Chapter12-LegalIssues
Chapter13-SupportServices
Chapter14-GainingaCompetitiveEdge
Index Abstract
Supplies basic training in water utility management and organizational structure. Also includes all areas of public water utility management: - Organizational structure; - Financial management; - Customer service; - Operations and maintenance; - Safety and security; - Emergency planning; - Human resources; - Information systems; - Legal and regulatory issues; - Public communications.
