Table of Contents
FOREWORD
CONTENTS
1Scope
2References
3Termsanddefinitions
4Abbreviations
5Characteristicsofolderpeople
6OrganizationofthisRecommendation
7Locatingandaccessingatelephone:Visualrequirements
7.1Terminalidentificationsigns
7.2Lighting
7.3Operatinginstructions
7.3.1General
7.3.2Typesizeandtypeweight
7.3.3Contrast
7.3.4Contrastreversal
7.3.5Visualconfusion
7.3.6Typefacestyles
7.3.7Capitalletters
7.3.8Spacingandlinelength
7.3.9Layout
7.3.10Diagrams
7.4Informationdisplaysandvisualindicators
7.4.1Colourblindness
7.4.2Thepositionofinformationdisplays
8Locatingandaccessingatelephone:Hearingrequirements
9Locatingandaccessingatelephone:Strength,mobilityand
dexterityrequirements
9.1Spacesurroundingthetelephone
9.2Areaimmediatelyaroundthetelephone
10Initializationstep:Callset-up:Visual,tactileand
dexterityrequirements
10.1Keypads
10.1.1Arrangementofkeys
10.1.2Inter-keydistance
10.1.3Keycharacteristics
10.1.4Keyactivationforceandtactilefeedback
10.1.5Legibilityofkeylabels
11Initializationstep-Callset-up:Hearingrequirements
12Initializationstep-Callset-up:Cognitiverequirements
13Initializationstep-Callset-up:Mobilityrequirements
14Initializationstep-Payment:Visualrequirements
14.1Cards
14.1.1Smartcards
14.1.2Embossingoncards
14.1.3Contactlesssmartcards
14.1.4Cardorientation
15Initializationstep-Payment:Hearingrequirements
16Initializationstep-Payment:Tactile,strength,mobility
anddexterityrequirements
16.1Locationofcoin,cardandtokenslots
16.2Cardstobeinserted
16.3Cardstobeswiped
17Communicationstep:Tactile,strength,mobilityand
dexterityrequirements
17.1Thecordconnectinghandsetandterminal
17.2Thehandset:location,weightandshape
17.3Hands-freeoperation
18Communicationphase
18.1Mildlyhardofhearing(somehighfrequencyloss)
18.2Moderatelyhardofhearing(significantlossofhigh
frequenciesandsomelossofmiddlefrequencies)
18.3Severehearingloss(significantlossofhighand
middlefrequencies)
18.4Profoundlydeaf(cannotusehearingforanyformof
verbalcommunication)
19Nextcall(follow-oncall):Visual,tactile,strength,
mobilityanddexterityrequirements
19.1Redial
19.2Newnumbercall
20Terminatecall:Visualrequirements
20.1Receipts
21Terminatecall:Hearingrequirements
22Terminatecall:Tactile,strength,mobilityanddexterity
requirements
22.1Retrievingremainingcoins
22.2Cardretrieval
23Bibliography Abstract
Contains guidelines for the design of public telephone terminals for voice communication to make them more usable for older people, whose sensory, cognitive and motor functions may have deteriorated.
