ITU E.419:2006
ITU E.419:2006 Business Oriented Key Performance Indicators For Management Of Networks And Services Specifies areas where meaningful measures can be identified and correlated to the broader business objectives.
Table of Contents
1Scope2NeedforPerformanceIndicators
3References
4Definitions
5Abbreviations
6Introduction
6.1Evolutionofperformanceindicators
7KeyBusinessObjectives
8KeyPerformanceObjectives
9KeyPerformanceIndicators
10Typesofperformanceindicators
11KPImodel
12ImplementationofPerformanceIndicators