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ITU E.436:1998

ITU E.436:1998 Customer Affecting Incidents And Blocking Defects Per Million Covers outages resulting in "Customer Affecting Incidents" (CAI), and relates them to the call blocking Defects Per Million (DPM) metric for the switched network.

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Table of Contents

1Introduction
2References
3DefinitionsofCAIandBlockingDPM
4CAIclassifications
4.1Owned
4.2Correspondent
4.3GlobalTransport
5RootCauseAnalysis
6TrackingCAIandDPM
6.1CAI
6.2DPM

Abstract

Covers outages resulting in "Customer Affecting Incidents" (CAI), and relates them to the call blocking Defects Per Million (DPM) metric for the switched network.

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