Table of Contents
1Introduction
2Purpose
3Framework
3.1Typicallistofcontents
3.2Descriptionofcontentsbyitem
3.2.1Introduction
3.2.2Scope
3.2.3Confidentiality
3.2.4Legalstatus
3.2.5Measurementsandtargets
3.2.6Reviewprocess
3.2.7Signatories
3.2.8Annexdescription
4ExampleofSQAbetweenROAs
AnnexAFrameworkschematicforSQAdevelopment
AnnexBExampleofservicesandmeasurements
B.1Services
B.2Measurements
B.2.1Objective(technicaland/ornetwork)
B.2.2Subjective(customersurveymeasurements)
AnnexCExampleofmeasurementpage
AppendixI-ExampleofServiceQualityAgreement(SQA)
betweenROAs
I.1Introduction
I.2Scope
I.3Confidentiality
I.4Measurementsandtargets
I.5Managementreviewprocess
I.6Signatories
AnnexI.AContactpoint(s)
AnnexI.BListofmeasures
AnnexI.CSummaryoftypicalmeasurements Abstract
This Recommendation outlines a framework for a service quality agreement that network/service providers can mutually use to provide an agreed level of network and service performance.
