ITU E.860:2002
ITU E.860:2002 Framework Of A Service Level Agreement Describes a generic structure of SLA adopting an approach independent from the type of service and the technology used.
Table of Contents
FOREWORDCONTENTS
1Introduction
2QualityofServicedefinitionsandterms
2.1Entity
2.2InteractionPointsandInterfaces
2.3Service,ServiceElementandServiceAccessPoint
2.4QualityofService
2.5ServiceLevelAgreement(SLA)
2.6RelationshipsbetweenQualityofServiceandNetwork
Performance
3Abbreviations
4Approachtomulti-providerenvironment
5ServiceLevelAgreement(SLA)
5.1WhatisaSLA
5.2StructureofaSLA
5.2.1Introduction
5.2.2Scope
5.2.3Confidentiality
5.2.4Reviewprocess
5.2.5Compensations
5.2.6Signatories
5.3QoSagreement
5.3.1Interfacedescription
5.3.2Trafficpatterns
5.3.3QoSparametersandobjectives
5.3.4Measurements
5.3.5Reactionpatterns
6ApplyingServiceLevelAgreementinamulti-provider
environment
6.1End-to-EndQoS
6.2End-to-EndSLA
6.3Ageneralprocedure
AppendixI-Examplesofclassificationparameters