Table of Contents
1Scope
2References
3Definitions
4Abbreviationsandacronyms
5Conventions
6IdentificationofQoSparametersforstages
otherthanutilizationofaservice
7Selectionofparametersforthecomparison
ofaserviceprovider'sperformancebycustomers
8ReportingofQoSperformancelevelsforthe
benefitofcustomers
AnnexA-ListofQoSparameters
AnnexB-ExamplesofQoSparameterswith
definitions,measuresandguidelineson
measurement/evaluation/observationand
presentationofperformancevalues
AnnexC-CommonbasisforQoSparameterassessment
Bibliography Abstract
Provides 88 generic parameters over the product life cycle of ICT services which will enable a regulator, stakeholder or any interested party to select a pertinent number of parameters about the SP that provide performance data.
