Table of Contents
1Scope
1.1Functionality
1.2Fieldofapplication
1.3Documentstructure
2NormativeReferences
2.1IdenticalRecommendations/InternationalStandards
2.2PairedRecommendations/InternationalStandards
equivalentintechnicalcontent
2.3AdditionalReferences
3Definitions
4Abbreviations
5Conventions
5.1Useofgraphicstringsyntax
5.2Useoflistinattributelabels
5.3Labellingconditionalpackages
5.4Describingparametersinprimitives
6Requirements
6.1Troublemanagementreportcreation
6.2Trackingtroublemanagementreports
6.3Managementoftroublemanagementreports
6.4Troublemanagementreportclearingandclosure
7Modeldescription
7.1Introduction
7.2Modelcomponentsgenericdefinitions
8Servicedescription
8.1Introduction
8.2Kernelfunctionunit
8.3RequestTroubleReportFormatFunctionalUnit
8.4TroubleHistoryEventNotificationFunctionalUnit
8.5ReviewTroubleHistoryFunctionalUnit
8.6AddTroubleInformationFunctionalUnit
8.7TroubleReportStatus/CommitmentTimeUpdate
NotificationFunctionalUnit
8.8VerifyRepairCompletionFunctionalUnit
8.9ModifyTroubleAdministrationInformationFunctional
Unit
8.10TroubleAdministrationConfigurationEvent
NotificationFunctionalUnit
8.11TroubleReportProgressNotification
FunctionalUnit
8.12CancelTroubleReportFunctionalUnit
8.13ExtendedModifyTroubleAdministrationInformation
FunctionalUnit
8.14DeleteTelecommunicationsTroubleReport
FunctionalUnit
8.15ReferTelecommunicationsTroubleReport
FunctionalUnit
8.16TransferTelecommunicationsTroubleReport
FunctionalUnit
8.17UpdateStateandStatusFunctionalUnit
8.18RepairActivityObjectFunctionalUnit
8.19ProviderTroubleReportControlFunctionalUnit
8.20SummaryofFunctionalUnits
9ServicemappingtoProtocol
9.1Elementofprocedure
9.2ListofitemshavingtemplatesinAnnexAand
RecommendationsX.721
9.3Negotiationoffunctionalunits
10RelationshipwithotherStandards
11Conformance
11.1Staticconformance
11.2Dynamicconformance
11.3Managementimplementationconformancestatement
requirements
11.4Conformancetothegeneralpurposeplatform
profileforCCITTRec.X.733-ISO/IEC10164-4
11.5Conformancetosupportmanagedobjectdefinition
AnnexA-Managedobjects
A.1Managedobjectclassandpackagedefinitions
A.2Attributedefinitions
A.3Errormessages
A.4Events
A.5NameBindings
A.6Abstractsyntax
A.7Rulesofextensibility
AppendixI-Scenarios
I.1Introduction
I.2Creationofatroublereport
I.3Processingandtrackingofthetroublereport
I.4Historynotification
AppendixII-Furtherwork
II.1Additionalrequirementsnotmetinthis
Recommendation
II.2Futurework
AppendixIII-Overviewoftheservicemodel
AppendixIV-Troublereportformatexamples
AppendixV Abstract
Specifies the Trouble Management functionality for reporting of troubles on services or resources on a managed network or system, tracking the progress of trouble to resolution and clearing and closure of trouble.
